CS1024 – SOFTWARE QUALITY MANAGEMENT

UNIT I FUNDAMENTALS OF SOFTWARE QUALITY 9
Software quality − Hierarchical models of Boehm and McCall − Quality measurement − Metrics
measurement and analysis − Gilb’s approach − GQM model.
UNIT II SOFTWARE QUALITY ASSURANCE 9
Quality tasks − SQA plan − Teams − Characteristics − Implementation − Documentation − Reviews
and Audits.
UNIT III QUALITY CONTROL AND RELIABILITY 9
Tools for quality − Ishikawa’s basic tools − CASE tools − Defect prevention and removal − Reliability
models − Rayleigh model − Reliability growth models for quality assessment.
UNIT IV QUALITY MANAGEMENT SYSTEM 9
Elements of QMS − Rayleigh model framework − Reliability growth models for QMS − Complexity
metrics and models − Customer satisfaction analysis.
UNIT V QUALITY STANDARDS 9
Need for standards − ISO 9000 Series − ISO 9000-3 for software development − CMM and CMMI −
Six sigma concepts.
Total: 45
TEXT BOOKS
1. Allan C. Gillies, “Software Quality: Theory and Management”, Thomson Learning, 2003.
2. Stephen H. Kan, “Metrics and Models in Software Quality Engineering”, Pearson Education
(Singapore) Pvt. Ltd., 2002.
REFERENCES
1. Norman E. Fenton and Shari Lawrence Pfleeger, “Software Metrics”, Thomson, 2003.
2. Mordechai Ben, Menachem and Garry S.Marliss, “Software Quality” Thomson Asia Pvt. Ltd.,
2003.
3. ISO 9000-3, “Notes for the Application of the ISO 9001 Standard to Software Development”.
4. Kamna Malik and Praveen Choudry, “Software Quality : A Practitioner Approach”, PHI, 2000.